Consists of instruction in computer ideas, info programs, networking, operating techniques, computer hardware, the Web, software program purposes, help desk ideas and problem solving, and rules of customer service. Brief-time period certificates are sequences of technical and skilled programs which are trade centered and designed for workforce preparation. They supply entry to focused, short-term coaching in a discipline, and completers could sit for specific certification exams. Courses in certificate packages additionally apply toward technical certificates and associate diploma programs in the topic area.